Results
- Institute of Leadership and Management (ILM) Level 3 Award in First Line Management
The award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today's first line manager. The mandatory unit "Solving Problems and Making Decisions" is designed to develop p ...
Course - peter panes - 01/07/2009 - 13:17 - 0 comments - 0 attachments - 0 groups
- Institute of Leadership and Management (ILM) Level 2 Award in Team Leading
ILM Team Leading qualifications are for those people who are working in formal teams or groups, whether as team leaders/co-ordinators, or team members. The qualifications are equally suitable for members of self-managed teams. They may work ...
Course - peter panes - 01/07/2009 - 13:15 - 0 comments - 0 attachments - 0 groups
- HAB Customer Service (Service Sector)
This qualification aims to develop the candidate's knowledge of the key areas that are required to promote and support good customer service. It can also contribute to the development of key communication, working with others and problem solving. ...
Course - peter panes - 01/07/2009 - 13:11 - 0 comments - 0 attachments - 0 groups
- HAB Level 1 Introductory Certificate in Hospitality Customer Service
This qualification aims to develop the candidate's knowledge of the key areas that are required to promote and support good customer service. It can also contribute to the development of key communication, working with others and problem solving. ...
Course - peter panes - 01/07/2009 - 13:10 - 0 comments - 0 attachments - 0 groups
- Team Leading NVQ Level 2
This course is for those working in formal teams and groups as leaders/coordinators or team members. It delivers and develops the skills necessary to perform effectively in a pressured work environment. It covers a wide range of modules including: ...
Course - peter panes - 30/06/2009 - 17:30 - 0 comments - 0 attachments - 0 groups
- Customer Service NVQ 2
This course delivers practical units on how to prepare for customer service, as well as providing an excellent customer service. It is an ideal course for those working on a reception desk, food and drink service or any other customer facing role. C ...
Course - peter panes - 30/06/2009 - 17:28 - 0 comments - 0 attachments - 0 groups
- Advice and Guidance Support NVQ Level 2
A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth skills within a business environment. Who will benefit: ...
Course - peter panes - 30/06/2009 - 17:10 - 0 comments - 0 attachments - 0 groups
- Contact Centre Certificate NVQ 2
A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth customer service/sales skills within a contact centre environment. ...
Course - Anonymous - 14/05/2009 - 14:02 - 0 comments - 0 attachments - 0 groups
- Customer Service IMI Level 2 NVQ
A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth customer service skills within the motor industry, covering modules ...
Course - Anonymous - 14/05/2009 - 13:51 - 0 comments - 0 attachments - 0 groups
- Business and Administration NVQ Level 2
A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth business administrative skills within a business environment. ...
Course - Harry Greiner - 14/05/2009 - 13:37 - 0 comments - 0 attachments - 0 groups
