Advice and Guidance Support NVQ Level 2

A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth skills within a business environment.

Who will benefit:

The OCR Advice and Guidance Support NVQ Level 2 is designed to reflect the activities and responsibilities of candidates who are in work roles where they provide an administrative support function to practitioners and also customer service to clients.

It is suitable for candidates:

• Who have particular customer service and administrative job roles
• Who are working in designated advice or guidance organisations
• Whose role is to provide service to customers and support to practitioners

Entry requirements:

No formal entry requirements, although participants should be in employment in an advice and guidance support role in order to build their work-based portfolio.

Course Aims: 

The aim of this qualification is to recognise the skills and competences of candidates in the workplace. The qualification provides individuals with an opportunity to demonstrate the skills and knowledge needed for a career in business and administration. The units encompass a broad range of competencies from the sector.
Six units must be completed for the full NVQ. Each candidate must complete the three mandatory units, plus three optional units.

Mandatory units:

• Support clients to make use of the advice and guidance service
• Interact with clients using a range of media
• Develop personal performance through delivering customer service

Optional units:

• Enable advice and guidance clients to access referral opportunities
• Provide and maintain information materials for use in the service
• Support customer service improvements
• Promote additional services or products to customers
• Process customer service information
• Contribute to the identification of the risk of danger to individuals and others
• Contribute to the effectiveness of teams
• Receive and pass on messages and information

Progression:

 Advice and guidance NVQ Level 3