A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth business administrative skills within a business environment.
This course is suitable for anyone working in day-to-day business administration. This NVQ is a work-oriented qualification and is suitable for those who undertake administration related activities wishing to gain an appropriate qualification.
No formal entry requirements, although participants should be in employment in an administration role in order to build their work-based portfolio.
Course Aims:
The aim of this qualification is to recognise the skills and competences of candidates in the workplace. The units encompass a broad range of competencies from the administration sector.
Five units must be completed for the full NVQ. Each candidate must complete the two mandatory units, plus three optional units.
Mandatory Units
All must be completed.
- Carry out your responsibilities at work
- Work within your business environment
Optional Units
- Ensure your own actions reduce risks to health and safety
- Maintain customer relations
- Manage diary systems
- Organise business travel and accommodation
- Deal with visitors
- Process customer financial transactions
- Operate credit control procedures
- Store, retrieve and archive information
- Research and report information
- Organise and support meetings
- Use IT systems
- Use IT to exchange information
- Word processing software
- Spreadsheet software
- Database software
- Presentation software
- Specialist or bespoke software
- Use a telephone system
- Operate office equipment
- Prepare text from notes
- Prepare text from shorthand
- Prepare text from recorded audio instruction
- Produce document
- Work effectively with other people
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