This course is for those working in formal teams and groups as leaders/coordinators or team members.
It delivers and develops the skills necessary to perform effectively in a pressured work environment. It covers a wide range of modules including: Managing resources, developing productive working relationships and problem resolution.
Skills & Knowledge gained
Candidates will gain confidence in providing leadership in a team. They will learn to resolve problems and identify how to best manage resources and skills within the group. They will also learn the importance of communication and how to build effective working relationships with colleagues.
Participants are required to take six units: four mandatory units plus two optional units in order to achieve this award
Mandatory units:
- Manage your own resources
- Provide Leadership for your team
- Develop productive working relationships with colleagues
- Ensure your own actions reduce risks to health and safety
Optional units:
- Encourage innovation in your team
- Allocate and check work in your team
- Provide learning opportunities for colleagues
- Resolve customer service problems
- Support customer service improvements
This course is for those working in formal teams and groups as leaders/coordinators or team members.
It delivers and develops the skills necessary to perform effectively in a pressured work environment. It covers a wide range of modules including: Managing resources, developing productive working relationships and problem resolution.
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