Hospitality

To achieve the Level 2 NVQ in Cleaning and Support Services you must complete 6 units. This is made of 3 mandatory units and 3 optional units.

Mandatory Units:

• Make sure your own actions reduce risks to health and safety (ENTO)
• Communicate effectively with customers and others

and either

• Work as a team and develop yourself

Or

Who is it for?:

Housekeeping staff working in the Hotel, leisure, self-catering, bed & breakfast industries and care occupations.

It can also help those who are progressing to Head Housekeeper and other supervisory roles.

Skills & Knowledge gained:

Employees will gain skills and knowledge relating to safe, hygienic and secure environments, team working, cleaning and servicing a range of areas and using different chemicals and equipment.

This course offers an in depth understanding of all areas of hospitality, with the chance to specialise within their own supervisory area. The course will suit those already in a supervisory role, who wish to develop their skills further and progress to junior management.

Skills & Knowledge gained:

This course delivers a wide range of practical skills which can be tailored to suit individual needs. Staff will have the opportunity to build and develop on more in depth hospitality skills, with units covering front office, housekeeping, food and drink preparation and service.

Mandatory units (Both must be completed)